We encourage feedback from our customers and take complaints very seriously as it acts as a valuable source of information and helps us to constantly review the way we do things and make improvements where we can.
If you would like to file a Complaint regarding Boat insurance or Equine insurance, please click below.
If you are not happy with our response to your complaint
Lloyds & UK queries
If you live in the United Kingdom or if the subject matter we insure is located in the United Kingdom and we have issued a Lloyd’s policy, you may be able to ask Lloyd’s Complaints to conduct an independent review of your complaint. Further information will be supplied to you or can be found here - Lloyd’s.
You may also be able to ask the Financial Ombudsman Service to conduct a further independent review of your complaint. Further information will be supplied to you or can be found here - FOS.
Outside of the UK queries
If you do not live in the United Kingdom or the subject matter we insure is not located in the United Kingdom the body to which you may be eligible to refer your complaint is country specific and further details can be found by clicking here.
Alternatively, if you have bought a product or service online you may have the right to register your complaint with the European Commission’s on-line dispute resolution (ODR) platform. The ODR platform will redirect your complaint to the appropriate alternative dispute resolution body.
For further details please click here.