Claims service

Claims service

We understand the disruption and stress caused by any loss. We strive to reach fair and swift decisions demonstrating integrity and technical excellence. Our technical expertise is renowned but dedication to our clients is what sets us apart.

Our claims philosophy

To continually improve our clients’ experience by placing them at the heart of our service and the decisions we make.

Our philosophy in action

  • Understanding client expectations and delivering on promises
  • Our Global Claims structure means we are in a better position than ever to be able to deliver on our commitments to our clients
  • It is our aim to treat our clients not just as customers but as partners, continuing to build long, sustainable relationships based on trust and understanding
  • Our goal is to continually improve our service by furthering our understanding of our client’s needs and not just ways to get the job done
  • We aim to do this by putting our clients at the heart of everything we do 

Our commitment

Service We strive to understand our clients’ business and their needs, seeking to get to know, understand and work with them before, during and after losses

Visibility We travel frequently to meet clients and brokers, pre-loss as well as post loss to build relationships. We are open, communicative and responsive to our partners needs

Professionalism We are dedicated and focussed on pro-active claims management, continuous staff education and development

Collaboration Our Underwriting and Claims teams work closely together in partnership with our brokers and clients to ensure continuity of service

Flexibility and Creativity We offer a bespoke service with tailored solutions. We have the ability to adapt so that we can deliver first class service consistently to our clients in every market

Communication We embrace technology and strive for efficiency – yet understand that communication and face to face dialogue underpins our service

If you have a query regarding an MS Amlin product or a claim, please click here to search for a contact specific to your enquiry.


​​​​​​​​​​​​​​​“Very professional team with a good approach to claims handling and problem solving. Claims staff are very experienced in the business sections they work in.” - Broker

“The claims team is extremely professional and continually demonstrates an understanding of the client’s needs and as a result deliver a service (inclusive of out of office hour responses) which has enabled us to service our client base which spans different time zones.” - Broker

Source: Gracechurch survey