Belgium complaints

A complaint about MS Amlin

MS Amlin endorses the Assuralia insurance association's rules of conduct for complaints management in insurance companies.

Do you have a complaint about an MS Amlin product, our services or any third party acting on our behalf?

If you do, we recommend that you first contact the manager of the records concerned at MS Amlin and/or that person's supervisor. If this fails to lead to a satisfactory outcome, you can submit a formal complaint.

You can submit the complaint by letter to:

Amlin Insurance SE - Branch for Belgium
Attention of Complaints Management Belgium
Boulevard du Roi Albert II, 37
B-1030 Brussels

Or you can send it by e-mail to klachtenmanagement.be@msamlin.com.

Within three working days, we will send you an acknowledgement of receipt and a brief explanation of the further course of the procedure.

We will endeavour to reply to the complaint within two weeks and we guarantee a final response within one month. If this is not possible, we will inform you of the reasons for failing to respond within that time and will indicate the period within which you can expect a final response from us.

If you disagree with the final response you receive from us, you can contact the Insurance Ombudsman, de Meeûssquare 35, 1000 Brussels (see also ‘www.ombudsman.be’).

Alternatively, if you have bought a product or service online you may have the right to register your complaint with the European Commission’s on-line dispute resolution (ODR) platform. The ODR platform will redirect your complaint to the appropriate alternative dispute resolution body.

For further details please click here.