Boat Claims

We are here to help

We know how stressful it can be when things go wrong with your vessel, so we try to keep our processes simple, straight forward and easy to understand. That’s why in the majority of cases you don’t even need to complete a claim form, as we can take all the details we need over the phone or via email. Check out our options below for contacting our claims team. 

Contacting our claims team 

In the unfortunate event of loss or damage to your vessel, please get in touch with our claims team immediately via the contact details below. Remember to quote your policy number in all communications and pass on as much information as possible. Even details that may not seem relevant, can often prove important.

In the unfortunate event of loss or damage to your vessel, please get in touch with our experienced claims team immediately via the contact details below. In case of an emergency out of hours, please check our 'Emergency out of hours helpline' on +44 (0)20 8502 6999

Contact us 

Tel:   +44 (0)1732 223610
Fax:  +44 (0)1732 871482
E-mail: boatclaims@msamlin.com 

MS Amlin
11 Tower View
Kings Hill
West Malling, Kent  ME19 4UY

Office hours

Mon - Fri  9pm - 5pm (excluding bank holidays)

Outside these hours, you will be automatically transferred to our messaging service where you can give details of your loss or damage. We always aim to respond to you by the next working day. Alternatively see our 'Emergency out of hours helpline' below. 

In the unfortunate event of a loss or damage to your vessel you can email our friendly claims team who will aim to get back to you in 24 working hours. Please download the relevant claim form below and send it to us by e-mail where we will process your claim. 

E-mail: boatclaims@msamlin.com 

Please see the relevant forms to download below: 

Theft Claim Form

Accident Report Claims Form

Contact us 

Tel:  +44 (0)1732 223 610
Fax:  +44 (0)1732 871 482
E-mail: boatclaims@msamlin.com 

MS Amlin
11 Tower View
Kings Hill
West Malling, Kent  ME19 4UY

Office hours

Mon - Fri  9pm - 5pm (excluding bank holidays)

Outside these hours, you will be automatically transferred to our messaging service where you can give details of your loss or damage. We always aim to respond to you by the next working day. Alternatively see our 'Emergency out of hours helpline' below. 

In the unfortunate event of loss or damage to your vessel, please get in touch with us immediately. If a form is required, you can submit this form by post to: 

MS Amlin
11 Tower View
Kings Hill
West Malling, Kent  ME19 4UY

Please download the relevant claim form below.

Theft Claim Form

Accident Report Claim Form

Contact us 

MS Amlin
11 Tower View
Kings Hill
West Malling, Kent  ME19 4UY

Tel:  +44 (0)1732 223 610
Fax:  +44 (0)1732 871 482
E-mail: boatclaims@msamlin.com

Office hours

Mon - Fri  9pm - 5pm (excluding bank holidays)

Outside these hours, you will be automatically transferred to our messaging service where you can give details of your loss or damage. We always aim to respond to you by the next working day. Alternatively see our 'Emergency out of hours helpline' below. 

The online claim form is temporarily unavailable whilst we make some improvements to the website. We apologise for the inconvenience during this time. Alternatively, you can download the relevant claim form below and send it to us by e-mail, post or simply contact us by phone where we will process your claim. 

Send it via e-mail: boatclaims@msamlin.com

Please see the relevant forms to download below: 

Theft Claim Form

Accident Report Claim Form

Contact us 

Tel:  +44 (0)1732 223610
Fax:  +44 (0)1732 871482
E-mail: boatclaims@msamlin.com 

MS Amlin
11 Tower View
Kings Hill
West Malling, Kent  ME19 4UY

Office hours

Mon - Fri  9pm - 5pm (excluding bank holidays)

Outside these hours, you will be automatically transferred to our messaging service where you can give details of your loss or damage. We always aim to respond to you by the next working day. Alternatively see our 'Emergency out of hours helpline' below. 

Emergency out of hours helpline

Should you require urgent assistance outside of our office hours, we have arranged for a specialist marine loss adjusting company, C Claims to provide an emergency claims helpline. 

The C Claims helpline will provide help and guidance in order to assist you at the initial stage of a claim.  Thereafter, all advice should be taken from and reference made to us or those parties that we may appoint to assist you.

 

Emergency helpline 

Tel:    +44 (0)20 8502 6999
Fax:   +44 (0)20 8500 1005
E-mail: cclaimsuk@aol.com

Helpline hours

Mon - Fri  5pm - 10pm
Sat -Sun   8am - 10pm
Bank holidays - 8am - 10pm 

 

Please read the following information carefully as it will help you in the event of a claim. 

What to do if your own vessel is damaged?

  • Take immediate action to safeguard and protect any property from further damage or deterioration. This may include first aid to the engine.
  • Get help (professional if necessary) to safeguard and protect your boat and equipment.
  • If a tow is required, try to agree a realistic charge or fee before you accept.
  • Keep all broken, torn or damaged items for inspection and look after them as best you can.

What to do if your vessel is damaged by a Third Party?

  • As well as requesting the name(s) and address(es) of the helm and boat owner, get details of the boat type, class, number, name, and club, along with any witnesses details.
  • If you are racing, make sure you protest the Third Party if they did not accept a penalty, and obtain witness statements.
  • If you are involved in a road accident, call the Police to the scene and obtain details of the driver, vehicle and insurer, as well as any witnesses.
  • If possible, write down all the details and make a sketch of the site.

What to do if you cause damage to any Third Parties?

  • If a Third Party wishes to hold you liable for damage, provide them with your name, policy number and boat details and pass on your MS Amlin insurance details.
  • You should acknowledge any correspondence and pass it on to us immediately.
  • Do not admit any liability or make any offer of payment.

What to do if your vessel is stolen or vandalised?

  • Report any theft or malicious damage to the police promptly.
  • Keep a note of the Police Crime Reference Number.
  • Let us know the serial numbers of any engines, tenders etc.
  • Notify your club and local harbour master with the full details of the theft/vandalism.

 

Helpful advice

It may seem like strange advice, but when you experience loss or damage to your vessel, you should act as though you are uninsured. This approach will help you take reasonable steps to minimise the loss. 

This information is for guidance only. It does not form part of any policy wording or give any indication of acceptance of a claim.

Understanding the process

  • It’s important you tell us about any events that may lead to a claim under your policy, even if you decide not to go ahead with your claim.
  • As soon as we are told about an incident, we will ask you to provide full details over the ‘phone or complete a claim form. If you haven’t already submitted a form (online or offline), we will send one out to you.
  • As part of the claims process, we will ask for estimates or quotations. These should be sent to us without delay to avoid slowing the process down.
  • We may instruct a surveyor to inspect and/or investigate your claim.
  • Repair instructions should not be given without our prior agreement.
  • When you are satisfied with the repairs, any invoices should be paid by you and the receipts should then be forwarded onto us so that we can reimburse you.

Understanding the details

  • Please remember that the repair contract is between you and the contractor. Any instructions regarding either repair or replacement must come from you. However, you must seek our agreement in the first place.
  • Please read your policy wording carefully because your claim may be subject to deductions in addition to your policy excess.

Useful information

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