Please see our contact information below. For complaints please see our complaints information at the bottom of this page.
There are a number of ways you can get in touch. Speak to our friendly team of experts on one of the numbers below.
Contact us by phone
Quotations: +44 (0)1732 223650
Renewals: +44 (0)1732 223660
General Enquiries: +44 (0)1732 223600
Claims: +44 (0)1732 223610
We always try to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. But if you ever feel let down by the level of service you receive, we encourage you to let us know.
MS Amlin and Lloyd's
Full details of our complaints process can be found within our wording, however, in the first instance please contact our Complaints Representative at:
MS Amlin, 11 Tower View,
West Malling, Kent ME19 4UY
Tel: +44 (0)1732 223600
Fax: +44 (0)1732 223601
If we cannot resolve your complaint within 4 working days, it will be passed to the Complaints Department of MS Amlin Underwriting Limited. If it is still not resolved within two weeks (from the date we received your complaint), you may pass it to the Complaints Department at Lloyd’s. Their details are:
Complaints, Fidentia House, Walter Burke Way,
Chatham Maritime, Chatham, Kent, ME4 4RN
Tel: +44 (0) 20 7327 5693
Fax: +44 (0) 20 7327 5225
The Financial Ombudsman Service
If you remain dissatisfied or have not received a reply within 8 weeks of your original complaint then you are entitled to refer the matter to The Financial Ombudsman Service, who will independently consider your complaint free of charge. Their details are:
The Financial Ombudsman Service,
Exchange Tower, London E14 9SR
Please be aware that local rules and regulations often differ and the above process may not be applicable to you if you are a resident of another country than the UK. In our acknowledgment of your complaint, we will inform you of the dispute resolution options available to you based on your country of residence, including all required contact details.
Online Dispute Resolution
The Online Dispute Resolution website is an official website managed by the European Commission. It is dedicated to helping consumers and traders resolve their disputes out-of-court. For more information please click here and select your chosen language.