Claims Equine

How to file a claim 

Call or email us to file a claim

+44 (0)20 7746 7467


The Leadenhall Building
122 Leadenhall Street
London, EC3V 4AG

Information you will need to supply:

  • Invoices for treatment including details and dates of treatment
  • Any veterinary reports
  • Post mortems in the event of death or humane destruction

Key points:

In the event of illness or injury:


  • Must call the vet immediately
  • Must inform MS Amlin Equine immediately
  • And Should the worst happen you must have a Post Mortem done to identify your horse and the cause of death.

The MS Amlin Equine claims philosophy

  • Our clients claims experience is of great importance to us
  • We try to pro-actively manage your horses illness with you, we believe in working closely with the top vets to target the causes of problems directly and effectively
  • We treat all claims matters in a clear, fair and professional manner
  • We work to defined levels of service and responsiveness

Complaints Procedure

Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.

Full details of our complaints process can be found within our wording, however, in the first instance please contact our Complaints Representative at:

MS Amlin, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AG

Tel: +44 (0)20 7746 1300      


For more information go to MS Amlin's Complaints page here


Alison Shreeves
Senior Claims Adjuster
Equine Claims

+44 (0)20 7746 1115
email me