Information you will need to supply:

  • Invoices for treatment including details and dates of treatment
  • Any veterinary reports
  • Post mortems in the event of death or humane destruction

Key points:

In the event of illness or injury:

YOU

  • Must call the vet immediately
  • Must inform MS Amlin Equine immediately
  • And Should the worst happen you must have a Post Mortem done to identify your horse and the cause of death.

Complaints Procedure

Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service.

Full details of our complaints process can be found within our wording, however, in the first instance please contact our Complaints Representative at:

MS Amlin, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AG

Tel: +44 (0)20 7746 1300      

Email: complaints@msamlin.com