Client Services Desk

At MS Amlin, we always go the extra mile for our clients. One way we do that is by providing expert service and advice through our Client Services Desk. Our Client Services Desk professionals are at your disposal and can help with any question you may have about your business; whether you are faced with a technical, nautical or legal issue, we have the knowledge and experience to help.

The Client Services Desk is based around 5 pillars:

Client Advise

Are you drawing up a contract and in need of a second opinion? Do you need advice on dealing with a new piece of legislation? Our combined legal/practical background is experienced in analysing maritime contracts and legislation and translating this into plain language and pragmatic suggestions. We offer you loss prevention through pre-claim advice, assistance with contract reviews (pre, during and post) negotiations to name a few.

We study and share recent or changed legislation all over the globe.

Loss prevention

The best way of achieving good commercial results and keeping insurance costs to a minimum is to reduce or avoid risks. Our Client Services Desk team will advise you on how to manage your risks in the most advantageous way. We can also offer appropriate support for risk and loss prevention, including condition surveys, research into ship quality and management, research into recurring loss patterns, and tailor-made risk and loss prevention programs

Information Management

Are you struggling to find local contacts at your next port of destination? That is the moment to call us. We are able to call on our large pool of professional knowledge and our comprehensive database to provide you with the answers you need.

Collective knowledge approach: CSD shares relevant information with our claims analysts and underwriters, so that they are always fully up to date with relevant situation. That is what we call putting the customer at the heart of everything we do.

Maritime Knowledge Center (MaKC)

At MS Amlin we actively promote the concept of sharing knowledge. This is fundamental to us. Read more our MaKC here.