Claims service
Our clear ambition is to get the right outcome for your business and we will work hard to achieve this swiftly in the event of a claim, with dedicated teams ready to manage everything in the way that works best for you. Our approach is collaborative and focused on your priorities. Our underwriting and claims teams work closely together with our brokers and clients for continuity of service.
If you need to contact us to register or discuss a claim, please select the appropriate region below.
Steve Harlow
Head of Reinsurance Claims
MS Amlin Underwriting Ltd
Damian Vaile
Head of Specialty Claims
Marine, Natural Resources and Crisis Management
For P&I clients underwritten from our European offices please contact:
P&I Claims
+31 10 799 5800
pandiclaims@msamlin.com
P&I Emergency Claims
+31 10 799 5800
+31 653 902 778 (after hours)
For all other European claims please contact:
Daniella de Lint
Head of Claims Europe
T: +31 1079 95 854
daniella.delint@msamlin.com
For claims relating to Syndicate 3210 (Previously Mitsui Sumitomo) click here.
For all P&I claims please contact:
Fergus Kuek
Claims Manager
T: +65 6593 6593
fergus.kuek@msamlin.com
P&I Emergency Claims
+31 653 902 778
For all other claims queries, please contact:
Prema Vallipuram
Head of Claims
T: +65 6557 0482
prema.vallipuram@msamlin.com
Our philosophy in action
- Understanding client expectations and delivering on promises
- Our Global Claims structure means we are in a better position than ever to be able to deliver on our commitments to our clients
- It is our aim to treat our clients not just as customers but as partners, continuing to build long, sustainable relationships based on trust and understanding
- Our goal is to continually improve our service by furthering our understanding of our client’s needs and not just ways to get the job done
- We aim to do this by putting our clients at the heart of everything we do
Our commitment
- Service We strive to understand our clients’ business and their needs, seeking to get to know, understand and work with them before, during and after losses
- Visibility We travel frequently to meet clients and brokers, pre-loss as well as post loss to build relationships. We are open, communicative and responsive to our partners needs
- Professionalism We are dedicated and focussed on pro-active claims management, continuous staff education and development
- Flexibility and Creativity We have the ability to adapt so that we can deliver first class service consistently to our clients in every market
- Communication We embrace technology and strive for efficiency – yet understand that communication and face to face dialogue underpins our service
