Reinsurance Claims

Our Philosophy in Action

  • Understanding client expectations and delivering on promises
  • Our Global Claims structure means we are in a better position than ever to be able to deliver on our commitments to our clients
  • It is our aim to treat our clients not just as customers but as partners, continuing to build long, sustainable relationships based on trust and understanding
  • Our goal is to continually improve our service by furthering our understanding of our client’s needs and not just ways to get the job done#
  • We aim to do this by putting our clients at the heart of everything we do 

Our Commitment

Service: We strive to understand our clients’ business and their needs, seeking to get to know, understand and work with them before, during and after losses

Visibility: We travel frequently to meet clients and brokers, pre-loss as well as post loss to build relationships. We are open, communicative and responsive to our partners needs

Professionalism: We are dedicated and focussed on pro-active claims management, continuous staff education and development

Collaboration: Our Underwriting and Claims teams work closely together in partnership with our brokers and clients to ensure continuity of service

Flexibility and Creativity: We offer a bespoke service with tailored solutions. We have the ability to adapt so that we can deliver first class service consistently to our clients in every market

Communication: We embrace technology and strive for efficiency – yet understand that communication and face to face dialogue underpins our service



MS Amlin Underwriting Ltd

Steve Harlow

Head of Reinsurance Claims

MS Amlin Underwriting Ltd

MS Reinsurance

Carmen Zihlmann

Head of Claims

MS Reinsurance