Reinsurance Claims

Our Philosophy in Action

  • Understanding client expectations and delivering on promises
  • Our Global Claims structure means we are in a better position than ever to be able to deliver on our commitments to our clients
  • It is our aim to treat our clients not just as customers but as partners, continuing to build long, sustainable relationships based on trust and understanding
  • Our goal is to continually improve our service by furthering our understanding of our client’s needs and not just ways to get the job done#
  • We aim to do this by putting our clients at the heart of everything we do 

Our Commitment

Service: We strive to understand our clients’ business and their needs, seeking to get to know, understand and work with them before, during and after losses

Visibility: We travel frequently to meet clients and brokers, pre-loss as well as post loss to build relationships. We are open, communicative and responsive to our partners needs

Professionalism: We are dedicated and focussed on pro-active claims management, continuous staff education and development

Collaboration: Our Underwriting and Claims teams work closely together in partnership with our brokers and clients to ensure continuity of service

Flexibility and Creativity: We offer a bespoke service with tailored solutions. We have the ability to adapt so that we can deliver first class service consistently to our clients in every market

Communication: We embrace technology and strive for efficiency – yet understand that communication and face to face dialogue underpins our service



Steve Harlow

Global Head of Reinsurance Claims


Ana Smith

Claims Manager

Reinsurance, Bermuda