Privacy & cookie policy


This privacy and cookie policy applies to the URLs, and (the “MS Amlin Sites”, each an “MS Amlin Site”) owned or managed by or on behalf of MS Amlin plc and its directly and indirectly held companies (“MS Amlin”, “we”, “our”).

Please read the terms of this privacy and cookie policy carefully as it explains how MS Amlin uses any personal information that we collect or receive about you when you access or use the MS Amlin Sites. By accessing or using the MS Amlin Sites you agree that we collect your personal data as set out in this privacy and cookie policy.


Information you give us. You may give us information about you by filling in forms on the MS Amlin Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use MS Amlin Sites, subscribe to our services and when you report a problem with our site. The information you give us may include your name, address, e-mail address, phone number and personal description.

Information we collect about you. With regard to each of your visits to MS Amlin Sites we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites operated or provided by or on behalf of MS Amlin or other third parties in relation to other services we may provide. We may receive information you from other third parties services providers with whom we engage (including, for example, business partners, analytics providers and search information providers).


MS Amlin Sites may use cookies (text files placed on your computer) to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the MS Amlin Sites. The following cookies are used on the MS Amlin Sites:

Cookie Name or ID Purpose of the Cookie Data held by the Cookie Cookie Expiry Date
cookie_consent This cookie is used to remember that consent has been given to set cookies. No data is held by this cookie. Two years from set/update.
__utma This cookie is used by Google Analytics to determine unique visitors to this website.
  • Unique identifier for this website
  • Unique identifier for your device
  • Timestamp for the first visit to this website
  • Timestamp for the previous visit
  • Timestamp for the current visit
  • Number of sessions started
Two years from set/update.
__utmb This cookie is used by Google Analytics to establish and continue a user session with this website.
  • Unique identifier for this website
  • Number of page views in current session
  • Timestamp of current session time
30 minutes from set/update.
__utmc This cookie is set by Google Analytics but is no longer used.
  • Unique identifier for this website
At the end of the device session.
__utmz This cookie is used by Google Analytics to calculate search engine traffic, ad campaigns and page navigation within this website.
  • Unique identifier for this website
  • Timestamp when cookie was set
  • Session number
  • Campaign number
  • Campaign source
  • Campaign name
  • Campaign medium
  • Last keyword used to find this website.
Six months from set/update.

YOU MAY REFUSE THE USE OF COOKIES. However, if you do this you may lose some useful functionality such as personalisation and "keep me signed in" and "remember me" features.


MS Amlin Sites uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website operators analyse how users use the site. The information generated by the cookie about your use of the MS Amlin Sites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the MS Amlin Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the MS Amlin Sites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


MS Amlin Sites use sharing tools. Sharing tools allow you to share content through social networks such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site's cookie policy.


Information you give to us. We will use information you give to us to answer your queries and provide you with information on the MS Amlin Sites and the solutions and services that you request from us, and about other solutions and services we offer that are similar to those that you have already enquired about, to provide you, or permit selected third parties to provide you, with information about solutions and services we feel may interest you, to notify you about changes to the MS Amlin Sites and our services and to ensure that content from the MS Amlin Sites is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use information we collect about you to administer the MS Amlin Sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to improve the MS Amlin Sites to ensure that content is presented in the most effective manner for you and for your computer, to allow you to participate in any interactive features of our services, when you choose to do so, as part of our efforts to keep the MS Amlin Sites safe and secure, to measure or understand the effectiveness of marketing or advertising we serve to you and others, and to deliver relevant marketing or advertising to you, and to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


We may share your personal information with companies in our group, selected third parties, including our website operator, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them, professional advisers, analytics and search engine providers that assist us in the improvement and optimisation of our site, and others. We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. We may also disclose your information if we are under a duty to disclose or share it in order to comply with any legal or regulatory obligation or requirement, or in order to enforce or apply our terms and conditions and other agreements, or to protect the rights, property, or safety of MS Amlin, our customers, or others.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookie policy.

All information you provide to us is stored on our or our website operator’s secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to MS Amlin Sites and any transmission is at your own risk.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details set out below.

MS Amlin Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and other companies in the MS Amlin Group. Please check these policies before you submit any personal data to these websites as they may contain their own privacy notices.


You can request a copy of information we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


We keep our privacy and cookie policy under regular review and we will update this page periodically. This policy was last updated in April 2016.


If you have any questions about this privacy and cookie policy please contact:

The Chief Data Protection Officer
122 Leadenhall Building