The coronavirus pandemic created shifts in almost every industry, and insurance has been no different. Amid the reshaping of global insurance markets and risks, Covid-related requests added to the pre-existing e-trading referral backlog and exacerbated delays. In May 2021, 31% of brokers reported e-trading referrals to take a day to clear, compared to 20% the previous year. Having to wait longer for referrals means brokers have at times been unable to offer the fast and efficient level of service required by their clients.
At MS Amlin Insurance however, this has not been the case. Our fully digital e-trading platform has enabled our brokers to escape the backlog and referral delays faced by others.
We believe that smaller businesses deserve the same level of service and protection as large, multinational organisations, which is why our service level agreements provide instant quotes and referral responses within 1 hour across our entire digital product range.
Expertise that’s ‘always on’.
Based on our ‘always on’ e-trading model, our online platform is available 24/7. Our service level agreements provide brokers with instant quotes and quick referrals, as well as the crucial documentation and policy information, as and when they are needed.
Part of our efficiency stems from our 60-second digital quote journey that allows our team of expert underwriters to focus on handling referrals. Combined with their deep knowledge of SME business acquired through years of experience, our underwriters consistently meet referral service level agreements of 30 minutes for motor and 1 hour across the rest of our product range.
The highly specialised nature of MS Amlin’s underwriting team also contributes to the speed of our referral service. With extensive understanding of specific corporate risk profiles, brokers can obtain answers to targeted requests when channelled correctly, resulting in the delivery of quick and effective resolutions.
Another key value of our online platform is its flexibility. Referrals are accepted by email, phone, or portal through MS Amlin or Acturis, whether requesting new business, renewals, or mid-term adjustments. Referrals can be submitted 24/7 and will be reviewed during normal working hours.
Thanks to our agility, we’re able to work in partnership with brokers to offer them a personal e-trading experience. Part of this is how our platform puts brokers in contact with key decision makers, ensuring their questions are answered directly by the right person with the right knowledge to create policies that provide meaningful protection to their clients.
We combine our innovative online platform and human touch to make informed decisions on insurance within timeframes that work for both brokers and end-users. Our approachable, accessible team working in tandem with our fully digital product offerings allow us to provide a quote and referral process that is quick, streamlined, and seamless from start to finish.