New motor claims partner

We have listened to your feedback from surveys conducted across our broker network and have decided to make changes to our claims service. 

We are delighted to announce the appointment of our new claims partner, MPL Claims Management Limited, effective from 1st January 2023. 

New portal

Integral to the new solution is cDap (Claims Data Access Portal) which provides you with a ‘window’ into your claims.

What this change means for you and what you will notice

Faster, easier ways to
report a new claim

You will be able to log a claim online and upload documents within 3 minutes via cDap. You will then be able to track the subsequent validation and progress. Traditional telephone / email reporting methods are also available with quick response times within a dedicated team.

Better communication
and updates

For claims logged online email updates will be provided at key milestones e.g. acknowledgement and validation stages. Read-only access to real time information and documentation for individual claims via cDap enables you to view updates rather than call. A chat facility and email/telephone access to the dedicated team will also be available.

Easily accessible
MI

Within cDap, key MI is available for download into common formats at your convenience.

Shorter claims
lifecycles

No backlogs, claim validations with 1 day and digital services offered immediately to third parties involved accidents will reduce the elapsed time from reporting a claim to final settlement.

Fewer complaints

Online reporting for you and your customers, faster validations and settlements and more engagement with third parties will mean fewer touch points and chasing for you and your clients.

 

Frequently ask questions

 

 

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