Updated: 30th March 2021
Watch our video for UK policy holders who have made business interruption claims as a result of the ongoing Covid-19 pandemic.
We provide guidance and support on managing your claim and what information you need to supply to help us resolve your claim as quickly as possible.
This video content is not supported by your browser.
Updated: 26th February 2021
Covid 19 – FCA test case
In June 2020 the Financial Conduct Authority (FCA) brought a test case in the High Court to help to resolve the uncertainty over the wording of several business interruption policies in relation to claims arising out of the coronavirus pandemic. Several insurers, including MS Amlin, agreed to take part in this test case which was heard in June.
The High Court issued its judgment on 15 September 2020.
MS Amlin along with the FCA, six insurers and an action group were granted permission to appeal the judgment issued by the High Court in September.
This appeal was heard in the Supreme Court in mid-November 2020, and the Court’s judgment was formally delivered on 15 January 2021, more information of which can be found here. www.fca.org.uk/firms/business-interruption-insurance
MS Amlin’s decision to voluntarily take part in the FCA’s BI Test Case was driven by our desire to bring greater clarity to policyholders and the industry regarding a series of diverse and complex business interruption claims triggered by an unprecedented, ongoing event.
The recent Supreme Court judgment included a number of complex implications that altered previous case law, and resulted in a range of new conditions that needed to be fully assessed and interpreted, so we could determine the implications for our clients, and ourselves.
We take our responsibility to support our policyholders extremely seriously and understand the challenges and uncertainties they face during these extraordinary times. We also recognise that one of the consequences of such a significant legal judgment, was that our assessment of its impact would take time, if we were to respect our duty of care to those very policyholders who expect us to rigorously and thoughtfully asses their claim(s).
To save our policyholders further distress we continue to move quickly, that is why we have assigned a loss adjuster to all open claims and they are in the process of contacting policyholders so they can examine each claim in detail and determine an outcome.
Where we have confirmed a policyholder’s claim is valid, and for whatever reason a full assessment and settlement will take more time, we will make an interim payment, to provide some financial respite for our policyholders.
We continue to communicate with all policyholders who have submitted a claim, to inform them of the key factors that will be taken into account when determining the outcome of their claim. We urge policyholders to provide valid claims information and respond to queries as soon as possible to expediate the claims payment process.
We remain available should our policyholders need to get in touch with us. If they wish to make contact they should use the details included in their policy documents.
For more information on the test case please see the links below.
The Association of British Insurers also provides information on its website;
The Financial Ombudsman Service has published information online about business interruption cases;
Who should I contact about my claim?
You should follow the guidance set out within your policy documents which will include contact information for making a claim. If you have been sent a specific letter asking you to supply more information please use the contact details in this correspondence.
When will you process my claim?
Following the judgment from the Supreme Court, we remain committed to providing an outcome for all affected policyholders as quickly as possible, and we will assess all eligible claims in light of this judgment.
What do I need to do now for my claim?
We will be communicating with all policyholders affected by this judgment.
What about the more recent local and national lockdowns?
Clients should submit any claims they would like to make in the normal way as detailed in their policy documents. MS Amlin will continue to consider all claims on a case by case basis.
UK Covid-19 Risk Assessment
As the Coronavirus situation across the globe continues, our priority is to ensure the wellbeing of our employees, customers and suppliers As such, we will continue to monitor and follow Government and Public Health England advice daily. Please see below to learn about the measures we are actively taking to reduce the Risks to our employees, customers and suppliers by mitigating the spread of Coronavirus.'